Privacy Policy

1. Introduction

ConversionCore.AI ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at conversioncore.ai, use our CRM platform, Realtor Automation services, AI Agent services, or interact with us via SMS, email, phone, or any other communication channel (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information You Provide

• Full name
• Email address
• Phone number (including mobile number)
• Mailing address
• Business name and business information
• MLS board and real estate license information
• Payment and billing information
• Any other information you voluntarily provide to us via forms, email, phone, SMS, or other communication channels

2.2 Information Collected Automatically

• IP address and geolocation data
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies, pixels, and similar tracking technologies

2.3 Information from Third-Party Sources

• MLS (Multiple Listing Service) data including property listings, owner information, and listing status
• Skip tracing data including verified phone numbers, email addresses, and mailing addresses obtained from licensed data providers
• CRM integration data from third-party platforms such as Follow Up Boss, GoHighLevel, KvCORE, and similar services

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send related information including purchase confirmations and invoices
• Send you SMS text messages, emails, voicemails, and other communications related to our Services, including appointment reminders, lead notifications, follow-up sequences, and marketing messages
• Respond to your inquiries, comments, and support requests
• Personalize and improve your experience with our Services
• Conduct analytics and research to improve our Services
• Comply with legal obligations and enforce our terms
• Detect, prevent, and address technical issues, fraud, or security breaches

4. SMS/Text Messaging Policy

By providing your mobile phone number and opting in to receive text messages from ConversionCore.AI, you consent to receive recurring automated SMS/MMS messages from us. These messages may include:

• Service-related notifications and updates
• Appointment confirmations and reminders
• Lead notifications and follow-up messages
• Promotional and marketing messages
• Account alerts and security notifications

4.1 Message Frequency

Message frequency varies based on your interactions with our Services and the specific plan you are subscribed to. You may receive multiple messages per day depending on your account activity and communication preferences.

4.2 Opt-Out

You may opt out of receiving SMS text messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a one-time confirmation message. You will no longer receive text messages from us unless you re-subscribe.

4.3 Help

For assistance with our text messaging program, reply HELP to any text message you receive from us, or contact us at hello@conversioncore.ai.

4.4 Message and Data Rates

Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan. Carriers are not liable for delayed or undelivered messages.

4.5 SMS Data Sharing

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing purposes. SMS consent and phone numbers collected for SMS purposes will not be shared with any third parties.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Services may not function properly without cookies.

6. How We Share Your Information

We may share your personal information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data hosting, skip tracing, CRM integration, email/SMS delivery, and analytics.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets.
• With Your Consent: When you have given us explicit consent to share your information for a specific purpose.

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete personal information
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information
• The right to opt out of targeted advertising
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at hello@conversioncore.ai.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: